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Last updated: 05/11/2026
If you purchased access and the event has not yet started, you may request a full refund by contacting us through the help page before the scheduled start time.
Once an event has started, refunds are generally not available. If the event is cancelled by the organiser, all ticket holders will receive a full refund automatically. If you experienced significant technical issues that prevented you from watching, contact us through the help page with details and we will review your case.
Approved refunds are processed through Stripe to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank. When a refund is issued, access to the event (including replays) is revoked immediately.
For refund requests, email us through the help page with your order confirmation and reason for the request.