Help & FAQ

Choose an event, select Get tickets and pay on the secure Stripe checkout page. Depending on what's enabled you can pay by card, FPX online banking or GrabPay. Prices are in Malaysian Ringgit.

Your ticket is linked to your REPLAY account, not a separate code. Sign in and open My events on your account page. If email confirmations are on, you'll also receive a receipt by email.

Bank payments can take a few minutes to confirm. Your ticket appears automatically once the bank confirms the payment. If it hasn't appeared after 30 minutes, contact us with the email you used.

On the event page, select Have a promo code? under the ticket button, enter the code and select Apply. The discounted price is shown before you pay.

An up-to-date browser such as Chrome, Safari, Edge or Firefox on your phone, tablet or computer, and a stable internet connection. For the best picture we recommend at least 5 Mbps.

Your ticket plays on one screen at a time. If you open the stream on a second device, you'll see a Watch here instead button that moves playback to that device.

Move closer to your Wi-Fi router or switch to a stronger connection, close other apps or tabs that use the internet, and reload the player. The player lowers the quality automatically on slow connections.

If a replay is published, it's included with your ticket and you'll find it under Replays and in My events. The event page shows Replay access included when a replay is offered.

Yes. Use the cast or AirPlay button in the player where your browser supports it, or open the site in your smart TV's browser and sign in.

Select Forgot password? on the sign-in page and we'll email you a reset link. You can also sign in with a magic link sent to your email.

Please see our refund policy for when refunds apply. Approved refunds go back to your original payment method and usually take 5 to 10 business days to appear. Refund policy